Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect personal information you provide when creating an account, submitting service requests, or uploading documents. This includes your name, email address, phone number, country of residence, passport information, and any files you upload for processing your visa or travel service applications.
2. How We Use Your Information
Your information is used solely to process your travel service requests, communicate updates about your requests via email, and improve our services. We do not sell, rent, or share your personal data with third parties except as required to process your specific service request (e.g., visa application authorities).
3. Data Storage & Security
All data is stored securely using Supabase (PostgreSQL) with encrypted storage. Uploaded documents are stored in private buckets accessible only to you and authorized Rahal staff. We use HTTPS for all communications.
4. Document Handling
Passport copies, ID documents, and other sensitive files you upload are stored securely and used only for processing your service request. Files are not shared beyond what is necessary to complete your request. You may request deletion of your documents at any time by contacting us.
5. Cookies
We use session cookies to maintain your login state. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser, but this will prevent you from logging in.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at the email below. We will respond within 7 business days.
7. Contact
For privacy-related inquiries, contact us at: info@rahalvisa.com or via WhatsApp at +962 79 334 3355.